Thank you for shopping at Keplerisco! Below is our shipping policy for all orders, including individual purchases and bulk business orders.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Custom and bulk orders may require additional processing time, which will be communicated to you via email.
2. Shipping Time & Destinations
We ship to customers across the United States, Canada, and Mexico. Estimated delivery times after processing are as follows:
United States: 3-7 business days (standard shipping)
Canada: 5-10 business days
Mexico: 7-12 business days
Please note that delivery times are estimates and may be delayed due to customs, weather, or carrier issues.
3. Shipping Costs
United States: Free standard shipping on all orders over $35; $5.99 flat rate for orders under $35.
Canada: $9.99 flat rate shipping, free on orders over $50.
Mexico: $9.99 flat rate shipping, free on orders over $60.
Bulk/TOB Orders: Custom shipping rates apply based on order size and destination. Please contact us at info@keplerisco.com for a tailored quote.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order anytime through our website's Track Order page.
5. Lost or Damaged Packages
We are not responsible for lost, stolen, or damaged packages during transit. If your package is lost or damaged, please contact the shipping carrier directly, and we will assist you in filing a claim.
6. Contact Us
If you have any questions about our shipping policy, please reach out to us at support@keplerisco.com.