Refund policy

At Keplerisco, we want you to be 100% satisfied with your custom phone case purchase. This policy outlines our return, refund, and exchange procedures for both individual customers and business clients.

1. Eligibility for Returns & Refunds

The item must be unused, in the same condition you received it, and in its original packaging.
Custom/bulk orders are eligible for return only if there is a manufacturing defect or error on our part.
You must provide your order number and proof of purchase when contacting us.

2. How to Request a Return/Refund

To initiate a return, exchange, or refund, please contact our customer support team at support@keplerisco.com with your order number and reason for return. We will review your request and respond within 1-2 business days with return instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

4. Shipping Costs

For returns due to our error (defective, wrong item), we will cover the return shipping cost and issue a full refund.
For returns due to personal preference, the customer is responsible for return shipping costs, which will be deducted from your refund.

5. Exchanges

We offer exchanges for defective or incorrect items. If you need to exchange your phone case, please contact us at support@keplerisco.com.

6. Bulk/TOB Orders

For bulk orders, custom corporate gifts, or wholesale purchases, please contact our business team at info@keplerisco.com to discuss return and refund terms, which may vary based on order size and customization.

7. Contact Us